Shipping policy
Order Processing & Dispatch
We complete order preparation and shipment within 1–3 business days after payment confirmation, ensuring efficient order fulfillment to let customers receive their fresh seafood products with minimal waiting time.
International Shipping & Delivery Time
Our standard international shipping service delivers orders within an estimated 7–14 days to most global destinations. Delivery periods are subject to change depending on regional destinations and local customs clearance progress. Customers can choose the rush shipping option at checkout if expedited delivery is needed.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The final shipping cost is fully displayed on the checkout page before payment, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping packaging materials tailored for seafood products, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@luroelec.shop or phone: +64 27 910 3847.
Thank you for choosing LUCA ROBB! We continually optimize our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.